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From studio flats to family homes, we have expert knowledge of the local market to guide you through the renting process and we will help to take the pressure off finding your new home.

During your let if you have any questions at all please contact one of our team who will be very happy to help and advise you. Please find below some useful information that will guide you through the process of renting with us.


Once settled on a particular property you wish to rent, we need you to complete a written application form to apply to rent the property. At this time any details or requirements can be agreed, including occupancy date, duration of the letting, etc.

Administration / Agency Fees

WER Investments Ltd are not charging administration fees.

Holding Deposit

The holding deposit shows good faith on the part of a prospective tenant enabling the landlord to take further action in the confident knowledge that the applicant is serious and fully committed to the property. This is payable at the same time as the Agency Fee.

  • The landlord may cancel any advertising for the letting.
  • Tell other applicants that the tenancy has been taken, therefore avoiding "stringing them along" for too long, though you should continue to take details just in case.
  • Prepare a letting agreement.
  • Take up references.
  • Carry out credit checks (some landlords make a charge for this - administration fee, agents almost always do).

The holding deposit is particularly appropriate where there is good demand for the property and the landlord may lose other prospective tenants if the applicant causes unnecessary delay or declines the tenancy at the last minute. The holding deposit is a appropriate amount of compensation for the landlord's loss should the tenant decline.

Tenancy Deposit Scheme

The deposit is normally one and a quarter month’s rent. Where we manage the property, the deposit is held in a bonded client account in accordance with ARLA and government regulations. This means that it is protected both during and after your tenancy and when you leave we will negotiate any proposed deductions helping Tenant and Landlord to reach agreement. All deposits now have to be protected by law so if you are considering renting through a private landlord or another Agent, ensure you satisfy yourself that they are complying by asking them which Tenancy Deposit Scheme they are registered with. 

Before your tenancy begins we require the first month’s rent, deposit and fee in cleared funds. This is used in the event of breakage or damage caused.

Fee: £50.00 approx.


We will take references on behalf of the landlord. This will include your employer, any former landlords, character reference, current banks statement and pay slips, copy of ID, passport or driving licence. In addition a credit check  will be undertaken, using an independent referencing company.

Please note that the referencing agency requires tenants earn 30 x 1 month’s rent between them to rent a property (e.g. 30 x £600pcm = £18,000p.a.).

Where a tenant is unable to meet the required references, is a student or is under the age of 18 years of age. The tenant in certain circumstances may be able to have a Guarantor agree to underwrite any rent liabilities.


-Credit Check Fee:                       £45.00

-Referencing Fee:                         £45.00

-Guarantor Fee:                            £45.00


Some landlord will have set certain restrictions to a tenancy. A list of some common restrictions that may be set are:

  • Smokers
  • Housing Benefit
  • Students
  • Pets

Before an agreed viewing of a property takes place you will be advised of any restrictions.


Pet Deposit: TBA – Extra 2 weeks rent on top of your normal deposit

Self Employed Applicants

If you are self-employed, we will require your accountants details and you must be able to show three year trading figures.

What happens if there is a dispute at the end of the tenancy?

You can register a dispute with your landlord/agent at any time after either of you has given notice to end the tenancy, but no later than 20 working days after it has finished.

Your landlord/agent must tell you within 10 working days of the end of the tenancy if they propose to with hold any of your deposit.

The landlord/ agent should attempt to resolve the dispute within 10 working days. If they cannot do so, or you remain dissatisfied, the dispute should be referred promptly for resolution by the Independent Case Examiner which provides a free resolution service or the courts.

When can I check in?

Once your reference is returned to us as acceptable we will make a date for  you to take occupancy of your new home. You will need to come to our office and sign the Tenancy Agreement and the Inventory. All our Tenant Agreements are Short hold Assured Tenancies unless otherwise stated.

The tenant is usually responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. Please speak to one of our representatives who will instruct you further.

Tenants Insurance

As a tenant you are responsible for insuring your possessions. The Tenants Contents Insurance Policy will cover you for accidental damage to any of the Landlord’s goods as well as insuring your possessions. The landlords own insurance will not cover the tenant’s belongings.


Rents are payable by Standing Order in advance, and are due on the first of each calendar month, unless otherwise agreed by the Landlord / Agent.

Other fees


-Out of Hours Service:                   £60.00

-Lost Key Fee:                                 £50.00

-Check in/out Fee:                    (Inventories only - price list TBA)